We are a multicultural and inclusive company, focused on creating a better future.
experience
working.
Welcome to Brastel – your telecommunications and remittance partner! We specialize in offering affordable 24/7 flat-rate international and domestic calls to over 190 countries and territories worldwide, as well as providing efficient remittance solutions and cutting-edge cloud-based IP phone services tailored for corporate users. At Brastel, we're dedicated to connecting not only the foreign community in Japan but also Japanese nationals staying connected with friends and families around the globe.
Brastel stands out as the sole company providing customer service by native speakers proficient in over 15 languages. Our team, equipped with diverse cultural skills and specialized training, ensures the delivery of top-notch service to our valued customers in Japan.
Brastel is also one of the first to implement a customized CRM technology to effectively develop customer profiles and follow up on their specific needs. This entrepreneurial spirit was central to the launching of the Brastel Card, the first rechargeable international prepaid card in the world that allows customers to instantly add more credit to their cards at 44,000 convenience stores throughout Japan.
Our mission
Our mission is to provide both the foreign and Japanese communities with a high quality and reliable communication and fintech technology services.
We want to continue connecting peolple acrross the oceans and be that bridge in communication that changes lives for the better.
Our vision
25 years may have passed, but nothing has changed in terms of our vision, confidence and eagerness to grow.
The Brastel of the future will be like the Brastel of the past 25 years in terms of team spirit, togetherness-in-diversity, and the drive to be the best. At the same time, this means Brastel will continue to evolve in terms of its business model, to grow in scale - maybe in unexpected directions - and further flourish.
Our values
We are proud of our multilingual customer service where native speakers attend in over 10 languages.
Respect for each other and a sense of a single-family are the reasons that make our work environment a pleasant place to work.
We dedicate, honour and look after our customers. By understanding the customers cultural values and needs, we are able to provide better support for our services that suits all the different nationalities in Japan.